Contact Baines Care – We're Here to Help
Speak with our friendly, experienced care team about your needs. Free consultations, honest advice, and compassionate support for you and your family—no pressure, just genuine care.
Need care urgently? Call 01634 846246 now. For hospital discharge, emergencies, or crisis situations, we prioritise urgent referrals and can often arrange care within 24-48 hours.
Get in Touch Today
Call Us
Main Office:
01634 846246
Office Hours:
- Monday to Friday: 9:00 AM – 5:00 PM
What to Expect:
- • Friendly, non-judgmental conversation
- • No sales pressure or obligation
- • Free consultation
Email Us
Response Time:
- • Standard enquiries: Within 4 working hours
- • Care enquiries: Within 2 working hours
- • Urgent matters: Same day
Visit Us
Office Address:
Baines Care Ltd8 Jenkins Dale
Chatham
Kent
ME4 5RB
Visiting:
- • Visits by appointment only (please call first)
- • Free parking available nearby
- • Ground floor office
Public Transport:
- • Chatham Railway Station: 1.5 miles
- • Taxi rank nearby
Request Your Free Care Assessment
Tell us about your needs and we'll arrange a free, no-obligation home consultation
Other Ways to Reach Us
Request a Callback
Not ready to call but want us to contact you? Request a callback at a time convenient for you.
Your Journey From First Contact to Care Beginning
Understanding our process from enquiry to care delivery
Initial Contact (You Are Here)
Timeframe: Today
What Happens:
- You call, email, or complete our form
- We respond within 2 working hours (often sooner)
- Brief initial conversation about your needs
- Check we cover your area
- Arrange free home assessment appointment
No Obligation: This conversation is completely free, with no pressure or commitment. We provide honest advice even if we're not the right fit.
Free Home Assessment
Timeframe: Usually within 3-7 days (faster if urgent)
What Happens:
- Our care manager visits your home
- Meet the person needing care
- Discuss needs, preferences, routines
- Assess home environment
- Answer all your questions
- Duration: 45-90 minutes
Cost: Completely free with no obligation to proceed.
Personalised Care Plan & Quote
Timeframe: Within 48 hours of assessment
Detailed Care Plan:
- • Specific care tasks
- • Timings and frequency
- • Carer specifications
- • Risk assessments
Transparent Pricing:
- • Clear cost breakdown
- • Weekly/monthly totals
- • No hidden fees
- • Payment options
Funding Information:
- • NHS Continuing Healthcare
- • Local authority funding
- • Benefits guidance
- • Application support
Care Begins
Timeframe: On agreed start date
First Visit:
- • Carer arrives on time
- • Thorough introduction
- • Following care plan
- • Building trust
First Few Weeks:
- • Regular manager contact
- • Checking all is well
- • Plan adjustments
- • Your feedback sought
Ongoing Support:
- • Regular reviews
- • Dedicated care manager
- • Care adjustments
- • Quality monitoring
Questions About Contacting Us
For Healthcare Professionals and Social Workers
Making referrals to Baines Care
Who We Work With
- • Hospital discharge teams
- • GPs and district nurses
- • Social workers
- • Community psychiatric nurses (CPNs)
- • Occupational therapists
- • Palliative care teams
- • Care coordinators
- • Hospice services
Referral Process
How to Refer:
- • Email: enquiries@bainescarelimited.co.uk
- • Call: 01634 846246
- • Mark "Professional Referral"
Our Response:
- • Acknowledgment within 4 hours
- • Rapid assessment arranged
- • Team coordination
- • Regular communication
Ready to Talk About Care?
We're here to listen, advise, and support you through every step. No pressure, no obligation—just compassionate, expert guidance when you need it most.
Call Us Now
01634 846246
Monday–Friday: 9am–5pm
Request Callback
Choose a time convenient for you and we'll call you back